Troubleshooting

How to create a Support Ticket
Need help?  Either create a 'New support ticket' from the home page of the Ringorang Help Desk... Or just click to email us...
Mon, Jan 25, 2016 at 4:44 PM
I reset my Password but can't get back in!
Did you get a Confirmation email after you reset your password? If you are copying/pasting the password and/or username versus manually typing, you may be...
Mon, Apr 10, 2017 at 3:43 PM
I think someone has accessed my Account
We take the security of your account and information very seriously.  If you feel someone has accessed your account, the first thing to do is to...
Sun, Jan 17, 2016 at 11:56 PM
Should I uninstall or close the app if I have a problem?
If you experience a freeze or a problem that persists, try first to simply CLOSE the app. Then RE-OPEN the app...  If you have an iPhone, click...
Fri, Jan 29, 2016 at 8:10 PM
My computer or mobile device with Ringorang® was lost or stolen!
If your computer or mobile device with Ringorang® was lost or stolen, we recommend changing your password. You can change your password by going to another...
Tue, Jun 9, 2015 at 12:15 PM
I'm having trouble accessing your website - is the site down?
The biggest websites in the world go down, including Facebook; and most high-activity websites have various other issues on a daily basis.  Here&#...
Wed, Jan 20, 2016 at 1:17 AM
How do I stop Ringorang® from restarting every time I reboot Windows?
In the system tray, you will see the icon for Ringorang®. Just click on that icon and you will see an option that says "Start on login." ...
Sun, Jan 17, 2016 at 11:54 PM
I've launched the app and it just spins
This usually indicates that there is no network available. What is happening at that point in the startup process is that the app is trying to connect to ou...
Fri, Mar 24, 2017 at 8:56 AM
I can't access private FAQs on Freshdesk / Helpdesk
[THIS QUESTION IS FOR DELIVERY PARTNERS & CLIENTS] Did you click a link to an FAQ and see a message saying "You are not allowed to acces...
Mon, May 23, 2016 at 6:55 PM
I get this Can't Load Page screen on my Windows App
Are you seeing this screen in the app?  Open the Task Manager by pressing "Ctrl+Alt+Delete" buttons. Then select the Ringorang app:  R...
Fri, Jan 20, 2017 at 11:09 AM